Subject: Tech Support Candidate - Aditya kumar
From: Aditya kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 02:39:13 -0500

| | Tech Support Test

Name | Aditya kumar
E-mail | [email-masked]
Phone Number | (91) 9131596087
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Suntec pvt ltd | Desktop support engineer | October | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Close other tabs, extensions, and apps
Restart Chrome
Restart your computer
Check for malware
Open the page in another browser
Fix network issues and report website problems

Fix problem apps (Windows computers only)
Check to see if Chrome is already open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firstly on the power buttom of Bluetooth
Than on mobile Bluetooth and search than conntected

What according to you makes you a good candidate for customer service or technical support job?

Because I will always try to troubleshoot the customer problems to customer language
Always use simple easily steps

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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