Subject: New Reply Received - World Gym Cairns - iPad Offline
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 01 Mar 2021 07:23:02 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  World Gym Cairns - iPad Offline  Ticket comment <div>HI Pritish,
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<div class="">Thanks for the call back and email. Sorry I missed the call.</div>
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<div class="">I managed to hard resent the iPad and flip the screen and everything synched again.</div>
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<div class="">Regards… Zac</div>
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Zac Ross | Manager | World Gym Cairns</div>
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e: <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>
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Ph: 07 4051 5066</div>
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A: DFO - 274 Mulgrave Road, Cairns, QLD 4870 <br class="">
<a href="http://www.worldgym.com/cairns" class="" rel="noreferrer">www.worldgym.com/cairns</a>
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<div>On 1 Mar 2021, at 5:10 pm, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div dir="ltr" class="">Hi ​Zac, </div>
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<div dir="ltr" class="">Thank you for raising a support ticket.</div>
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<div dir="ltr" class="">As per your request, I have tried calling you back on <a class="talkdesk_phone tdtooltip" title="Call using Talkdesk" rel="noreferrer">
<img alt="talkdesk" class="fr-fic talkdesk_icon fr-dii">+61439 674 570</a> however reached your Voice mail.</div>
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<div dir="ltr" class="">It seems that you managed to get the iPad online as the studio is synced right now. It seems the iPad offline issue has been resolved. </div>
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<div dir="ltr" class="">In regards to the iPad display flipped upside down, could you please check the rotation setting via your ipad settings. </div>
<div dir="ltr" class="">You can check an helpful article from apple here - </div>
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<div dir="ltr" class=""><a href="https://support.apple.com/en-in/HT210940#:~:text=Make%20sure%20that%20Rotation%20Lock,to%20make%20sure%20it's%20off." rel="noreferrer" class="">https://support.apple.com/en-in/HT210940#:~:text=Make%20sure%20that%20Rotation%20Lock,to%20make%20sure%20it's%20off.</a></div>
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<div dir="ltr" class="">Do let us know if you still want us to call and help you further. </div>
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<div dir="ltr" class="">Best Regards,</div>
<div dir="ltr" class="">Pritish</div>
<div dir="ltr" class="">​Customer Services</div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4333" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4333</a>
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<blockquote class="freshdesk_quote">On Mon, 1 Mar at 7:42 PM <span class="separator">
, Manager | World Gym Cairns &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
<div class="">Hi Team, </div>
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<div class="">Can I please be called asap regarding my main group fitness studio iPad being offline and not connecting.</div>
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<div class="">I also have an issue where the display is flipped upside down and I am unable to access the iPad settings to change this.</div>
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<div class="">My number is 0439 674 570.</div>
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<div class="">Regards… Zac</div>
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Zac Ross | Manager | World Gym Cairns</div>
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e: <a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>
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Ph: 07 4051 5066</div>
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A: DFO - 274 Mulgrave Road, Cairns, QLD 4870 <br class="">
<a href="http://www.worldgym.com/cairns" class="" rel="noreferrer">www.worldgym.com/cairns</a>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4333