Subject: Tech Support Candidate - Shivank Sharma
From: Shivank Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 02:02:58 -0500

| | Tech Support Test

Name | Shivank Sharma
E-mail | [email-masked]
Phone Number | (+91) 7742517967
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Currently in Gurgaon ( but well versed and aware of Noida sector 15 and 16 and would shift right away to new ashok Nagar )
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Better.con | Associate | 15-feb-2021 | 80k ( because if incentives )
Previous Employer 1 | Byjus | BDA | 5-july-2019 | 45k
Previous Employer 2 | Teleperformance | Customer service | 10-feb-2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Pertaining to the error displayed on the screen, I will check for my internet connection first , it's properly working or not

Next thing I will check for the connection between my device and internet provider via the source for Eg. Checking of LAN cable, WiFi is on , ethernet cable is connected or not etc.

Finally if the above scenarios are full-time active no issues in that place, I will check for the speed of my internet then try clearing the cookies or cache , try opening up in incognito mode etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth device ( considering its properly charged and ready to work )

Kindly read the name of device which will be displayed during Bluetooth search from the manual provided with the same

Then turn on Bluetooth in your mobile phone and search for all new devices

Click on the device name and pair it , a usual device confirmation connection sound will be provided from the speaker and ready to use

What according to you makes you a good candidate for customer service or technical support job? | Listening skills , emphatic behaviour, in depth knowledge of the process or technicals so that we can or anyone can assist them better than else, and verbally understable accent and voice modulation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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