Subject: Tech Support Candidate - Dilpreet Kaur
From: Dilpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Mar 2021 01:48:34 -0500

| | Tech Support Test

Name | Dilpreet Kaur
E-mail | [email-masked]
Phone Number | (+91) 7986688740
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Punjab
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First I will make sure my internet connection is working fine.
2. If fine, then I will check if this site is down or not.
3. If site is not down then I will try again by clearing cache and cookies.
4. After this I will again try to reopen this website and if in case it still shows any error , then I will open network logs and will find exact error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth in setting in mobile phone.
2. Then turn on the speaker.
3. In mobile, look for available devices in Bluetooth section.
4.It will show the device name there , select that device and select OK option.

What according to you makes you a good candidate for customer service or technical support job?

1. Good communication skills
2. Good problem solving skills.
3. Can communicate with International clients easily.
4. Good networking and OS skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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