Subject: Tech Support Candidate - Gagan Malik
From: Gagan Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 18:13:13 -0500

| | Tech Support Test

Name | Gagan Malik
E-mail | [email-masked]
Phone Number | (+91) 8447607570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Preet Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Associate | N.A | 38k
Previous Employer 1 | Sitel | Associate | 31-01-2020 | 32k
Previous Employer 2 | N.A | N.A | N.A | N.A

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to search directly by removing (www) to check if the website is listed on google with correct correct address as i am searching secondly i will search it in another browser like Internet Explorer if still not able to reach that website then i will see the error message and try to do research on it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.) Access the settings of device search for Bluetooth turn it on
2.) Search for available devices
3.) Select my bluetooth speaker name
4.) if it contains pass-code will try with (0000) and (1234) as a basic passcode for all Bluetooth devices if still not get connected will see on manual guide of Bluetooth device

What according to you makes you a good candidate for customer service or technical support job? | To resolve customer issue as soon as possible effectively and efficiently to give great experience for using our product/device.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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