Subject: Tech Support Candidate - DEEPAK MEENA
From: DEEPAK MEENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 13:42:48 -0500

| | Tech Support Test

Name | DEEPAK MEENA
E-mail | [email-masked]
Phone Number | (303108) 9460006016
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | KOTPUTLI JAIPUR
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JUMIO INDIA PVT LTD | Sr network engineer | 13 may 2017 | 27000
Previous Employer 1 | JEWELS INFOSYSTEM PVT LTD | Hw & Nw engineer | 30 jun 2015 | 13000
Previous Employer 2 | DATA INFOSYS PVT LTD | Network engineer RF | Dec 2014 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet Connection.
2. If connection ok then check GATEWAY AND DNS.
3. If both ok then Check connectivity sign on Bottom right corner if it shows yellow then connection is disconnected from ACCESS POINT.
4. if all ok then clear cache file and history then relod brower then open.
5. Check ping of ndtv.com via dos through ping command

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON mobile bluetooth.
2. Turn on speaker and press POWER BUTTON to make discoverable bluetooth.
3. Search speaker on phone in bluetooth device.
4. PAIR it via password.
5. Connection done.

What according to you makes you a good candidate for customer service or technical support job?

1. To satisfy customers.
2. Good and soft way of talking.
3. If customer is hyper first try to make her/him calm down via apologize.
4. Maintain good family and friendly relation with customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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