Subject: Tech Support Candidate - Sushil Harinkhede
From: Sushil Harinkhede <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 08:37:55 -0500

| | Tech Support Test

Name | Sushil Harinkhede
E-mail | [email-masked]
Phone Number | (91) 7972374447
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIVI SOLUTIONS LLC | System Administrator | Currently Working | 3.5 LPA
Previous Employer 1 | Tangent Computer Services | Desktop Support Engineer | 28 Feb 2018 | 2 LPA
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, let me check Intenet is working on the System of not if the Internet is working properly on the system after that I will check new category or particular this URL is a block on Antivirus firewall or in on premises firewall if it is blocked by any firewall then I need to take permission from higher authority and when permission is granted then I will unblock this category or url from firewall.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Tap on the Bluetooth icon on the phone after that turn on the Bluetooth then connects the available device listed.
What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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