Subject: Tech Support Candidate - Manoj Prasad
From: Manoj Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 01:55:48 -0500

| | Tech Support Test

Name | Manoj Prasad
E-mail | [email-masked]
Phone Number | (969) 5415986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer service | Working | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please check network with SIM provided
Please check network speed
Pleacheck website those are you Entered

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please Turn on Bluetooth from mobile and speaker also
After searching with mobile and connect it

What according to you makes you a good candidate for customer service or technical support job?

Resolve the quiery and provide proper information to the cx.
Customer satisfaction is the customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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