Subject: Tech Support Candidate - Pramoth Srinivasan
From: Pramoth Srinivasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 01:32:41 -0500

| | Tech Support Test

Name | Pramoth Srinivasan
E-mail | [email-masked]
Phone Number | (91) 9578851572
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orion Innovation | Engineer - IT Infra | Still working | 20,805
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)Please Check your internet connection.
2)Please Check incognito browser or other browser.
2)Please Check proxy settings.
3)Please Check with different network.
4)As per the policy, we are blocked this site for security reason.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Switch on Bluetooth device (Bluetooth speaker).
2)Switch on the Bluetooth option in your mobile.
3)Check that Bluetooth device is showing in your mobile phone Bluetooth list, if yes then connect it.
4)Once connected, please check and confirm its working or not.

What according to you makes you a good candidate for customer service or technical support job? | Both support jobs are makes a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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