Subject: Tech Support Candidate - Anil Rathour
From: Anil Rathour <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 28 Feb 2021 01:03:41 -0500

| | Tech Support Test

Name | Anil Rathour
E-mail | [email-masked]
Phone Number | (+91) 8448760117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida,Sector 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | APIM,New Delhi | Senior System Executive | Aug 2020 | 30000
Previous Employer 1 | GDI | IT Helpdesk Technician | July 2016 | 25000
Previous Employer 2 | APIM New Delhi | System Executive | July 2015 | 18750

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

following are the steps :
1) Check if internet is working.
2) Check if Webserver of Website is working.
3) If still problem persists check for the standard
error message,every error has a standard error
message e.g ERROR 504,503 etc and go
accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows:
1) Switch ON bluetooth in mobile phone bluetooth
settings.
2) Switch ON bluetooth of speaker pressing its
bluetooth Hard button provided.
3) Look for the name of bluetooh speaker name in
your mobile phone bluetooth settings and click
on the blutooh name of speaker to connect  it.

What according to you makes you a good candidate for customer service or technical support job? | In my opinion as I have the desired technical expertise and knowledge in the required field to have in this job and also a zeal of helping others in this way which is also a requirement of this job ,i guess I am one of the potential candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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