Subject: Tech Support Candidate - ravi mishra
From: ravi mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 23:36:39 -0500

| | Tech Support Test

Name | ravi mishra
E-mail | [email-masked]
Phone Number | (96546) 99417
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector-58, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Zones corp llc | System Administrator | na | 7200000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check the wifi or LAN connection.
2. try to ping the website and see the name is getting resolve or not, If not check the DNS configuration.
3. Verify the proxy setting.
4.restart the pc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

go-to speaker and turn on the Bluetooth.
next, go to the phone enable Bluetooth and search the Bluetooth device and pair the device, If Bluetooth is setup securely enter the password, and good to go.

What according to you makes you a good candidate for customer service or technical support job? | listen and understand the customer issues and fix the issue during SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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