Subject: Tech Support Candidate - Himanshu Goel
From: Himanshu Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 22:25:18 -0500

| | Tech Support Test

Name | Himanshu Goel
E-mail | [email-masked]
Phone Number | (+91) 7011146222
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Usha International | Network Admin | | 30000
Previous Employer 1 | MM9 information Technology Pvt. LTD. | Network & Security engineer | | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First read the error very carefully, and start troubleshooting accordingly.

Refresh the page
Make sure JavaScript is enabled
Make sure Cookies are enabled
Clear your cache and cookies
Make sure your web browser is up to date
Restart your web browser
Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected

What according to you makes you a good candidate for customer service or technical support job?

Technical understanding
Soft spoken

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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