Subject: Tech Support Candidate - ARGHYA DUTTA
From: ARGHYA DUTTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 18:25:37 -0500

| | Tech Support Test

Name | ARGHYA DUTTA
E-mail | [email-masked]
Phone Number | (91) 9899145944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BVG India Pvt Ltd. | Service Engineer | 27/O2/2021 | 19000
Previous Employer 1 | Imperial Auto Industries Pvt Ltd. | G.E.T | 12/05/2020 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check my internet connection on my device.

2. Then I will check for internet speed.

3. I will check for system time update.

4. Then I check in my browser for ad blocker.

5. Then I will check for all the security certificates for the specific website.

6. At last I will check for whether this website is not blocked in my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. At first turn on the bluetooth on your mobile.

2. Power on the speaker.

3. Turn on the mobile bluetooth in availability mode.

4. Press the power button on the bluetooth speaker for atleast 5seconds.

5. Search for all the active bluetooth devices on your mobile.

6. Then search for the name of bluetooth speaker.

7. Select the bluetooth speaker name the list for pair.

What according to you makes you a good candidate for customer service or technical support job?

1. He should be obedient for time and work.

2. He should understand the problem of client in polite manner.

3. He should diagnose the problem step by step with well communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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