Subject: Tech Support Candidate - Raghvendra Upadhyay
From: Raghvendra Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 15:39:07 -0500

| | Tech Support Test

Name | Raghvendra Upadhyay
E-mail | [email-masked]
Phone Number | (91) 9005217129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chandipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DRDO | JRF | | 31000
Previous Employer 1 | NIIT | Software developer | 15/03/20 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check net connection
2-press window+r and type CMD then enter in CMD type  ping www.ndtv.com if reply will come then try to open browser and search again
3- change browser and try to access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

In laptop
1 open Bluetooth on mobile phone .
2 in Search box type Bluetooth and other device press enter
3 click on add Bluetooth or other device
4 click on Bluetooth
Your phone name will show here
5 select you mobile Bluetooth
6 connect your phone and enjoy it

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information.maintaining professional relationship with the customer. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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