Subject: Tech Support Candidate - Anurag Johnson
From: Anurag Johnson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 11:12:01 -0500

| | Tech Support Test

Name | Anurag Johnson
E-mail | [email-masked]
Phone Number | (91) 9607017100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 75, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Microsoft 365 , Wintel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITBD | System Admin | NA | 48000
Previous Employer 1 | Infosys | Sr Process Executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first check the error which I am getting after that I will verify my internet connection whether it is working or not by accessing any other website.
If my internet is working fine then I will try to access the website on my cellphone to verify if the issue is with my computer or not. If I am not able to access website on cellphone as well then the issue is with the website or browser but if the website is accessible on cellphone then I will check the website on other browser on machine , clear cache and then try again.
If my internet is not working then I will restart my router and check with my ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on Bluetooth on your cellphone.
Switch on speaker and enable pairing mode.
Search for speaker under the available device list on the cellphone.
Once detected select it and pair it.

What according to you makes you a good candidate for customer service or technical support job?

A good candidate should not only be sound in technology but also should be great in building customer trust and satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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