Subject: Tech Support Candidate - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:46:10 -0500

| | Tech Support Test

Name | Amit Mishra
E-mail | [email-masked]
Phone Number | (+91) 9971001876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 20
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | One97 Communication Ltd | Associate | 16 June 2020 | 28000
Previous Employer 2 | PNB Metlife India | Associate | 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 I will restart the browser
2 I will check malware
3 Restart the device once
4 Check the Internet Connection
5 I will clear both Cookies and Cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all i will go to settings, then tap the bluetooth option, after that i will turn on the Bluetooth, a list of available device will appear, I will select my speaker and my device will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have worked a customer service representative for more than 5 years and i believe that i have the quality to interact with customer and retain them also i have a polite and positive attitude. I am  a team player but have my own skills which i use to suggest and advice my team to improve the services better for future.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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