Subject: Tech Support Candidate - BANTU KUMAR
From: BANTU KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 10:06:23 -0500

| | Tech Support Test

Name | BANTU KUMAR
E-mail | [email-masked]
Phone Number | (91) 9996262830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | VADODARA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
BARCODE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MICROLAND LTD | SR IT ENGINEER | CURRENTLY WORKING | 23K
Previous Employer 1 | JIVO WELLNESS | IT EXECUTIVE | FEB-2019 | 14K
Previous Employer 2 | JPAN TUBULAR | IT ENGINEER | JUNE-2018 | 11K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I WILL FIND OUT THE SOLUTION AS PER THE RECEIVED ERROR.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | OPEN MOBILE BLUETOOTH AND POWER ON THE BLUETOOTH DEVICE, PAIR THE BOTH DEVICE AND CONNECT THE SAME.
What according to you makes you a good candidate for customer service or technical support job? | GIVE THE 100% RESOLUTION TO THE CUSTOMER ACCORDING USER SANCTIFICATION.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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