Subject: Tech Support Candidate - Anju Anju
From: Anju Anju <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:54:59 -0500

| | Tech Support Test

Name | Anju Anju
E-mail | [email-masked]
Phone Number | (121001) 8826266612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Newtech medical devices | Sales executive | 5 Dec 2019 | 15k
Previous Employer 1 | Teleperformanceglobal services Pvt. Ltd | Senior customer services executive | 31 Dec 2020 | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try, by deleting cache and cookies of my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open device bluetooth
2. Search nearest sources
3. Request to communicate device
4. Pairing
5. Access the blutooth

What according to you makes you a good candidate for customer service or technical support job? | Firstly I listen carefully the problem, and then start to resolve the issue by my best!
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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