Subject: Tech Support Candidate - Naveen Chandra Binwal
From: Naveen Chandra Binwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:51:47 -0500

| | Tech Support Test

Name | Naveen Chandra Binwal
E-mail | [email-masked]
Phone Number | (91) 8859018244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Desktop support engineer L2 | | 17493
Previous Employer 1 | FIS global solution pvt ltd | System operation analyst | 30th April 2020 | 19k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I have check the network connection after that i have check the browser sating.
Also check the url is working or not in domain

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
Search for nearby devices
Then connect

What according to you makes you a good candidate for customer service or technical support job? | Everything
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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