Subject: Tech Support Candidate - Vinay Kumar
From: Vinay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:46:56 -0500

| | Tech Support Test

Name | Vinay Kumar
E-mail | [email-masked]
Phone Number | (+91) 8800823441
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CSA | 1o Jan 2021 | 23000
Previous Employer 1 | Factotum Services Pvt Ltd | Executive Assistant | 30 June 2020 | 30000
Previous Employer 2 | Info Edge India Ltd | Senior Executive | 30 November 2019 | 35000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will make sure that the website URL which I have entered is correct or not. If the URL entered is correct then I will check the internet connectivity. If the internet connectivity is fine then I will remove cookies from the browser which I am using. Then I will again try to open the website. If the website still doesn't open then I will restart my system and will try again to open website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Open the "Settings" app.
Step 2: Navigate to Connected devices, and turn on the Bluetooth if it's not enabled.
Step 3: Select Bluetooth to view the options.
Step 4: Select Pair New Device to place the Bluetooth device in pairing mode.
Step 5: Search for the speaker's Bluetooth name on the list.
Step 6: Select the speaker's Bluetooth name to connect to it.

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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