Subject: Tech Support Candidate - Ramneet Bhutani
From: Ramneet Bhutani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:09:38 -0500

| | Tech Support Test

Name | Ramneet Bhutani
E-mail | [email-masked]
Phone Number | (+91) 9012722590
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Bharti Airtel limited | Network executive | 24-09-2018 | 28000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check whether my net is on or not.
If it is on then i will check the speed of the network. If the speed is also fine then I will try to ping the website. If I am able to receive the ping then the connectivity on my side is fine. And the problem is resolved but if still the website is not opening then their is some problem in that website. May be the users which the website can support are more than the limit. Therefore the site got crashed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth icon on the menu section in the Mobile phone.
2. Switch on the Bluetooth speaker.
3. Detect the Bluetooth device from the phone.
4. Pair the required Bluetooth device with your phone.
5. When the Bluetooth speaker gets paired with the phone it will produce some sound.
6. Now the device is connected from the phone.

What according to you makes you a good candidate for customer service or technical support job? | The ability to handle the query patiently and providing the best possible solution in a humble manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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