Subject: Tech Support Candidate - Gajanna Jadhav Gajanan
From: Gajanna Jadhav Gajanan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 09:07:08 -0500

| | Tech Support Test

Name | Gajanna Jadhav Gajanan
E-mail | [email-masked]
Phone Number | (91) 9550174720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Analyst | May 2021 | 32000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the network connectivity either it should connect on LAN Or wirless
2. Will check the proxy setting in advanced settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st we need to turn on the bluetooth
Then check the search for the device
Then connect with password in case there is an passkey other wise it will connect directly

What according to you makes you a good candidate for customer service or technical support job? | Speak with politely and understand the issue from end user they were not that much of techinical so we have to explain the things in easy way..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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