Subject: Tech Support Candidate - Mohit Mohit
From: Mohit Mohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 08:35:17 -0500

| | Tech Support Test

Name | Mohit Mohit
E-mail | [email-masked]
Phone Number | (121013) 9958158701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Revv | Customer service | 30th july | 24k
Previous Employer 2 | Lenskart | Sales executive | 31jan 2019 | 23k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will open windows task manager by pressing alt+shift+del and close the browser and open the browser again to visit the website
And in os I will simply quit the safari and open it again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on speaker and keep it on Bluetooth mode and then switch on the bluetooth of mobile phone search the bluetooth name of the speaker and select it to connect
What according to you makes you a good candidate for customer service or technical support job? | I have experience in customer service and good with computers as well
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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