Subject: Tech Support Candidate - varun kapoor
From: varun kapoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 08:22:30 -0500

| | Tech Support Test

Name | varun kapoor
E-mail | [email-masked]
Phone Number | (91) 9810754412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | bhajanpura north east delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | mobile and basic network troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Convergys (AT&T) | Online chat executive | 1-august-2018 | 21
Previous Employer 2 | Tech mahindra (Verizon wireless) | Online technical support executive | 7-sep-2019 | 35

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | There are multiple ways to address this problem. I'll see if my Wi-Fi connection is up and running. If I found my Internet connection is in place and running I will try to open other websites also, because sometimes a particular website does not work. There could be hundreds of reasons, if a website gives error. I'll clear the cookies, the cache files from the browser. Try updating the browser to the latest, and reboot my computer. This typically occurs due to server malfunction.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I'll open mobile settings, and tap the Bluetooth option.
2. Turn on Bluetooth.
3. A list of available nearby devices will appear on mobile screen.
4 After that press the button on your Bluetooth speaker that makes it discoverable.
5.Now you may click on Bluetooth name which will appear on your mobile screen.
6. Now tap on Bluetooth name, and your mobile might ask you to give multiple permissions. E.g- whether you wanna allow Bluetooth speaker to access your contacts?
7. If you don't want Bluetooth speaker to access your contacts then untick on access, and click on pair devices.

Now you'll be able to enjoy your songs in loud voice.

What according to you makes you a good candidate for customer service or technical support job? | I always try to resolve issues from their roots, so a customer no longer contacts for the same issues. Moreover, I remain calm because if a customer service, technical executive loses his calm, he may not be able to help customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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