Subject: Tech Support Candidate - Akash Singh Chauhan
From: Akash Singh Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 08:20:20 -0500

| | Tech Support Test

Name | Akash Singh Chauhan
E-mail | [email-masked]
Phone Number | (+91) 8851382065
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | CSE | 31st Dec, 2020 | 17934
Previous Employer 2 | I Energizer | CSR | 30th Apr, 2020 | 17600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

In the above situation I will follow below steps:
1. Check the internet connection.
2. Try the website on different browser.
3. Turn off and on the PC/smartphone/tablet.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1 Check the enough charging in the bluetooth speaker.
2 Turn on the bluetooth speaker.
3 Turn on the bluetooth in mobile phone.
4 Search the bluetooth device in mobile phone's bluetooth function.
5 Select the bluetooth divice.
6 Click on pair.
Bluetooth will connect with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I per my prospective I can be a good candidate for customer service or technical support job. I can use my previous work experience and as I am very quick learner. I use my skills to make the things in my favor.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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