Subject: Tech Support Candidate - Avijit Bahrani
From: Avijit Bahrani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 07:41:13 -0500

| | Tech Support Test

Name | Avijit Bahrani
E-mail | [email-masked]
Phone Number | (+91) 9999715415
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ferns n petals | Senior customer care executive | 7th January, 2021 | 22000
Previous Employer 1 | Agashe | Online Sales consultant | 30th March, 2020 | 32000
Previous Employer 2 | Yashodhara | Online sales consultant | 18th December, 2018 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If its showing an error, i will delete the history & caches, and will try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Step - Turn ON the speaker
Second Step - Turn ON bluetooth in mobile phone
Third Step - Search the name of bluetooth speaker
Fourth Step - Click on Pair & then connect with the speaker

What according to you makes you a good candidate for customer service or technical support job? | Candidate, whose target is to close the ticket over first call which can be said as first call resolution also is always be counted in good candidate list with giving the satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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