Subject: 26th Feb
From: Ashish Dabral <[email-masked]>
To: Niren Dsouza <[email-masked]>
Date: Sat, 27 Feb 2021 02:20:36 -0700 (MST)

HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
Customer Services 	Delivery Related 	Day of Delivery - Status 	5 
		Delayed Delivery (HH) 	4 
		Delivery Status 	15 
	Delivery Related Total 		24 
	Refunds and Cancelations 	Cancelation 	3 
		Refund for Other reason 	1 
		Refunds after Return 	1 
		Return Request Initiation 	5 
		(blank) 	5 
	Refunds and Cancelations Total 	15 
Customer Services Total 			39 
Mattress Related 	Post-Sales 	Product Complaints 	1 
	Post-Sales Total 		1 
	Pre-Sales 	Other PreSales 	2 
		Product Query - Size/Material Etc. 	4 
		(blank) 	1 
	Pre-Sales Total 		7 
Mattress Related Total 			8 
No Answer 	No Answer 	No Answer 	11 
		(blank) 	1 
	No Answer Total 		12 
	(blank) 	(blank) 	5 
	(blank) Total 		5 
No Answer Total 			17 
PreSales 	Other Enquiry 	Offers 	8 
		Payment Methods 	2 
		Store Availability 	27 
		Store Location 	9 
		Website/App Issues 	3 
	Other Enquiry Total 		49 
	Policy Related 	Delivery Cost 	6 
		Delivery Time 	3 
		Return Policy 	4 
		(blank) 	1 
	Policy Related Total 		14 
	Product Related 	Combo 	6 
		Pricing 	9 
		Product Specification 	38 
		(blank) 	2 
	Product Related Total 		55 
PreSales Total 			118 
Grand Total 			182 

Regards, 
Ashish Dabral