Subject: Tech Support Candidate - Sumita Narula
From: Sumita Narula <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 02:06:43 -0500

| | Tech Support Test

Name | Sumita Narula
E-mail | [email-masked]
Phone Number | (79822) 06761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Junglee Games | Customers Care | 30th Nov 2020 | 32000
Previous Employer 1 | I Energizer | Quality Analyst | June 2020 | 27000
Previous Employer 2 | Snapdeal | Product Care Executive | 2016 | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check internet connectivity, if internet connection is proper then will use another browser like mozila or crome.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First will on bluetooth in phone 2nd will go in setting to pair with new device. We can connect with new device by entering password or without password.
What according to you makes you a good candidate for customer service or technical support job? | Politeness, Active Listening And Imidiate Problem Solving Skills Including Proper Quality Work, Helps To Make A Good Customer Service Executive In Any Field. I Know 1 Happy Customer Makes Million Happy Customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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