Subject: Tech Support Candidate - Tejinder Kaur
From: Tejinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 01:44:06 -0500

| | Tech Support Test

Name | Tejinder Kaur
E-mail | [email-masked]
Phone Number | (91) 9953710108
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | rohini, setor-9
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps:
1. I will check the internet connection
2. If internet is fine I will check by opening other websites , to make sure that the problem is with the specific website or not.
3. I will try the troubleshoot option available in the pc/laptop.
4.If any of the above does not solve the problem I will call the tech support of internet provider for further assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps
1 Go to the settings in your phone
2 Go to the Bluetooth option in the setting
3 Select the option search for any nearby devices
4 press the Bluetooth connect button on speaker
5 choose yes on the pop up on your phone when asked to pair your to this device
6 End

What according to you makes you a good candidate for customer service or technical support job?

I believe that I am a very patient person, and a good listener, which I believe are the qualities a customer support person should have.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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