Subject: Tech Support Candidate - Surender Rohilla
From: Surender Rohilla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 01:42:08 -0500

| | Tech Support Test

Name | Surender Rohilla
E-mail | [email-masked]
Phone Number | (+91) 9541978093
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Fa Gifts pvt ltd | Operations Executive | 30 August 2019 | 20600
Previous Employer 2 | Paisa bazaar pvt ltd | Sales associate | 31 March 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Points for troubleshooting internet issue:-
1. Check the internet connection in Taskbar.
- If not connected check for the troubleshooting steps of internet connection
- If internet connected then following steps:
i. Refresh the page.
ii. Clear the cookies and cache of browser.
iii. Click window + r. Delete %temp% files.
iv. Restart the browser and try to open website once again. I will try opening other website as well.
v. If still the issue persist I will try opening the website in any other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth of speaker.
2. Go to the bluetooth option in mobile phone, then switch on the bluetooth.
3. Search the available bluetooth devices in your mobile.
4. Click on the name of speaker to pair the device with mobile.
5. Generally pairing ask for confirmation before pairing is completed, carefully check the name of speaker(device) which you wish to connect with. The click the pair button.

What according to you makes you a good candidate for customer service or technical support job? | Customer service is all about "customers". Most important thing I have learnt from my experience is to actively listening to the speaker. I believe in giving a full resolution to any problem in the first go.  I know all we need for customer service is a good communication and complete process knowledge. The plus point I have is that I am a calm person and a quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |