Subject: Tech Support Candidate - Shah Farahan
From: Shah Farahan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 27 Feb 2021 00:24:57 -0500

| | Tech Support Test

Name | Shah Farahan
E-mail | [email-masked]
Phone Number | (91) 7007914727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Okhla,New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Centre | CSA | | 32758
Previous Employer 1 | My Operator | Operation Executive | | 17790
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-To check internet connection
2- Clear cookies in browser
3- Restart browser
4-Still if it didn't work then check firewall settings in the browser.
4- Then change the browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Switch on the bluetooth of the speaker
2-Open the bluetooth setting of your mobile
3-Search for available devices
4-Click on the name of the bluetooth in a few second you will a voice from the speaker Bluetooth connected

What according to you makes you a good candidate for customer service or technical support job? | According to me to make a candidate a good customer service or technical support job you have to listen to the customer query try to gain more information of the problem and then be clear and  precise in your resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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