Subject: Tech Support Candidate - TIlakraj Singh Chouhan
From: TIlakraj Singh Chouhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 22:10:30 -0500

| | Tech Support Test

Name | TIlakraj Singh Chouhan
E-mail | [email-masked]
Phone Number | (77270) 08987
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HI-Tech Informatics | Technical Support L2 | working | 19700
Previous Employer 1 | Vayam technologies | Network admin | 31/03/2018 | 35300
Previous Employer 2 | Microsesne network | Senior helpdesk executive | 30 JuNE 2016 | 13100

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST WE CHECK THE LOCAL NETWORK CONNECTION, ALSO CHECK THE OTHER WEBSITE WORKING OR NOT. IF NETWORK IS OK THEN CHECK THE BROWSER SETTING AFTER THAT CONNECT WITH NETWORK ADMIN FOR CHECK AT HIS SIDE
Please list the steps to connect a Bluetooth speaker to your mobile phone. | SWITCH ON THE BLUETOOTH OF BOTH THE DEVICE. GO TO BLUETOOTH OPTION IN MOBILE AND SEARCH FOR NEW DEVICE, THEN SELECT THE DEVICE. AND IF ANY PAIRING OPTION SHOWING THEN SELECT THE PAIR OPTION.
What according to you makes you a good candidate for customer service or technical support job? | HAVING the DESIRED EXPERIENCE OF HANDLING THE CUSTOMER IN LARGE SCALE AND RESOLVING THE ISSUE WITHIN THE TIMELINE.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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