Subject: Tech Support Candidate - sushil pratap
From: sushil pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 14:52:35 -0500

| | Tech Support Test

Name | sushil pratap
E-mail | [email-masked]
Phone Number | (091) 6393930131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | shahadra delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vertex customer care solution noida | customer care executive | january 2014 | 1000
Previous Employer 1 | bses yamuna power ltd. delhi | graduate engineer | august 2012 | 9000
Previous Employer 2 | shyam jonson cable | production engineer | october 2008 | 6000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first open other site, if it is open then it may be ndtv site having problem ( slow,stop,malfunctioning).
check the signal strength.
second check the internet wire and adopter is proper connected or not .
if not then. open the control panel and go to network and internet.
click network status and task.check computer is connected with internet or not.click on connect to a network. first disconnect and then connect again internet connection(wireless,wired,dial-up)..if problem is solve..then  OK .. otherwise go to troubleshoot problem

Please list the steps to connect a Bluetooth speaker to your mobile phone.

activate(open) the Bluetooth on mobile phone.
put activate(open) the Bluetooth speaker...
go on mobile setting.. scan the new Bluetooth device that detected by phone... pair the device...after paired Bluetooth speaker is connected with phone ...play some audio or videos file to listen speaker voice

What according to you makes you a good candidate for customer service or technical support job?

punctual.
decency.
respect customer.
having good knowledge of technical issue and emerging technology..
sorry for any service mistake and company reputation...

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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