Subject: Tech Support Candidate - Dev Dev kumar
From: Dev Dev kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 14:09:18 -0500

| | Tech Support Test

Name | Dev Dev kumar
E-mail | [email-masked]
Phone Number | (+91) 9810601628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Le passage to india | Deputy manager | NA | 75000
Previous Employer 1 | Na | Na | |
Previous Employer 2 | Na | Na | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 make sure internet is well connect and in working condition.
2 Restart the system and try again.
3 check with others if website is down.
4 Try with other browser.
5 check Lan/firewall is blocking the webhost

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Trun on the device.
Search for Bluetooth name.
Connect it via entering pair code (if any)

What according to you makes you a good candidate for customer service or technical support job? | With my past experience I am having a great knowledge to understand clients problem and try maximum to resolve it, in case it is not resolved immediately than return to clients with in requested time frame and ensure clients satisfaction after the solution provided. Further more thanks to all major support provided by my current team and clients to make me capable to handle any situation related to clients query.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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