Subject: Tech Support Candidate - Ashish VERMA
From: Ashish VERMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 12:55:25 -0500

| | Tech Support Test

Name | Ashish VERMA
E-mail | [email-masked]
Phone Number | (0522) 8182811168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | As of now I am a localite of Lucknow but as per the requirement I will instantly move to Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies | Sr representative | Working till date |
Previous Employer 1 | Ienergizer | Sr representative | April 2020 |
Previous Employer 2 | Cogent e service | Associate chat support | Aug 2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will try to open in another browser if it is not open in the current browser and in case if the same error exist I will try to clear the history and cache data and cookies and then I wil try to open the website and if same issue persists then I will do a hard reboot and then I will try to.open again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth
After that allow visibility
Search on device
Pair both device
Bluetooth is ready to go

What according to you makes you a good candidate for customer service or technical support job?

Be a active listener
After that try to present the best possible resolution
Make sure to present the resolution in which customer query will be resolved anyhow

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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