Subject: Tech Support Candidate - Akanksha Mishra
From: Akanksha Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 12:16:27 -0500

| | Tech Support Test

Name | Akanksha Mishra
E-mail | [email-masked]
Phone Number | (+91) 8287259830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sec 52
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BLISS Info Soft Pvt Ltd | Technical Support | Jan 2021 | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart My Device
2.Make Sure the Internet Connection Works
3.Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open the Settings app.
2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Select Bluetooth to view the options.
4.Select Pair new device to place the Bluetooth device in pairing mode.
5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Know your product.
2.Maintain a positive attitude.
3.Creatively problem-solve.
4.Respond quickly.
5.Personalize your service.
6.Help customers help themselves.
7.Focus support on the customer.
8.Actively listen.
9.Keep your word.
10.Be proactively helpful

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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