Subject: Tech Support Candidate - Shivam Mishra
From: Shivam Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 12:06:00 -0500

| | Tech Support Test

Name | Shivam Mishra
E-mail | [email-masked]
Phone Number | (_91) 8630687077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indepenedely | Freelance | Dec | NA
Previous Employer 1 | Makemytrip | Travel Specilist | Nov 2019 | 29700
Previous Employer 2 | Elevate Holidays | Res. & Sales Ex. | Sep. 2018 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Use https://www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings,
Turn on the Bluetooth in Mobile phone
Search for available device
connect and pair with desired device

What according to you makes you a good candidate for customer service or technical support job?

Listening to customer
Understanding his concern/issue
give prompt reply/solution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |