Subject: Tech Support Candidate - Shailesh Vijayrania Shailesh
From: Shailesh Vijayrania Shailesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:45:22 -0500

| | Tech Support Test

Name | Shailesh Vijayrania Shailesh
E-mail | [email-masked]
Phone Number | (+91) 9545030986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ace City, Sector 1, Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical Support | NA | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open the new tab and check whether other websites are loading or not. Like Google.com, If it is not working then
2. Open Different browser and try to load ndtv.com. If it is not working in different browser then
3. Clear cookies and cache of browser then reload the ndtv.com. If still it is not opening then
4. there must be some problem with the website itself. In this case, we need to wait for some time and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker.
2. Go to settings.
3. Turn on mobile bluetooth.
4. select pair new device.
5. Click on the speaker name and it shows connected.

What according to you makes you a good candidate for customer service or technical support job?

1. Provide solutions for customer grivences whenever required.
2. Always support customers via chat or call.
3. Understand the query and assist for the same.
4. received positive feedbacks from customers and within team.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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