Subject: Tech Support Candidate - Ankush Sharma
From: Ankush Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:34:26 -0500

| | Tech Support Test

Name | Ankush Sharma
E-mail | [email-masked]
Phone Number | (+91) 8699358069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking - advance
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ASM ENTERPRISE | System Engineer | | 24000
Previous Employer 1 | RENOVISION AUTOMATION SERVICES PVT. LTD. | DATA CENTER OPERATIONS ENGINEER | 05-oct-2020 | 20000
Previous Employer 2 | Reliance JIO | NOC | 24-jan-2020 | 17500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart My Device
Many basic problems can be solved simply by restarting your device.
2- Make Sure the Internet Connection Works
Open your browser. In the address bar at the top, type in
google.com, then push Enter or Return.
3- Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search.
4- If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
5- Check if the Website is Down for Everybody or Just Me.
6- Look at the result from the site, to determine if the site is down.
7- If the result says that "It's not just you!", that means the site is down for everyone.
8- If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site.
9- Try another brouser or follow the troubleshooting steps to solve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth.
2 - Find the device you want to connect. And hold on the device name and pair.
3- Follow the onscreen instructions.
4- Once connected you are ready to go and use the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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