Subject: Tech Support Candidate - Rajiv Sharma
From: Rajiv Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 11:20:28 -0500

| | Tech Support Test

Name | Rajiv Sharma
E-mail | [email-masked]
Phone Number | (91) 7996913033
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | CCE | | 16.500
Previous Employer 1 | Teleperformance | CCE | | 15000
Previous Employer 2 | Autosense | CCE | | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) login to browser settings

2) clear cache and data

3) clear history

4) site blocked or not

5) any third party antivirus allowed

6) check malwares and firefall

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) turn on blutooth of Mobile

2) turn on blutooth of speakers

3) search device and connect it

What according to you makes you a good candidate for customer service or technical support job? | To provide best services and resulation on call
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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