Subject: Tech Support Candidate - abhinay kumar
From: abhinay kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 10:19:06 -0500

| | Tech Support Test

Name | abhinay kumar
E-mail | [email-masked]
Phone Number | (91) 9871912107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pierian services pvt ltd | International Operations editor | working | 38000
Previous Employer 1 | bytedance | QA | 5august 2020 | 23000
Previous Employer 2 | Teleperformance | support executive | oct 2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check my internet connectivity
check if the firewall blocking this website
check if the system is connected to any vpn

Please list the steps to connect a Bluetooth speaker to your mobile phone. | switching the bluetooth ON for both the device, then make them pair.Now ready to use.
What according to you makes you a good candidate for customer service or technical support job? | Easy to handle any kind of queries regarding technical things for domestic or if it's overseas
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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