Subject: Tech Support Candidate - Singh Pranav
From: Singh Pranav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 10:19:00 -0500

| | Tech Support Test

Name | Singh Pranav
E-mail | [email-masked]
Phone Number | (91) 7289043332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radical Minds | Customer care executive | 25.02.21 | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check first that internet cable is connected or not.
If not connected:- I will re-connect my computer with my system
If connect:- I will check my internet is working or not, if working than I will again search www.ndtv.com on my browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth in speaker and mobile phone, select the specific speaker, select the option to pair, if paired with mobile successfully than it will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I am active listening candidate, sympathies and emphasize when required, apologize where customer facing the issue, ask for further assistance.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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