Subject: Tech Support Candidate - Rahul Gupta
From: Rahul Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:36:26 -0500

| | Tech Support Test

Name | Rahul Gupta
E-mail | [email-masked]
Phone Number | (0612) 9853567813
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Noc engineer | Continue |
Previous Employer 1 | Edge telecom pvt ltd | Project engineer | 20spt 2019 |
Previous Employer 2 | Nokia Gdc | Project coordinator | April 6 2020 |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check all the syntx is correct or not if any correction required then do that and again check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the Bluetooth device and then open our mobile phone bluetooth and the device will search the new Bluetooth connection and after searching pair option come click on it and ur device will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have total 3.4 years of experience in telecom networking domain and during my job duration I had handle and provide technical support of so many of customers like bsnl, Atnt, Fibre, ECI, AIRTEL, PGCIL so i think I could be better candidate for technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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