Subject: Tech Support Candidate - Akhilesh kumar Pratihast
From: Akhilesh kumar Pratihast <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:25:02 -0500

| | Tech Support Test

Name | Akhilesh kumar Pratihast
E-mail | [email-masked]
Phone Number | (91) 7088575342
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghazibad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Workshop | motor, | Sunday | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check out where the problem and then try clearing firefox's cookies and cache,
The problem mostly happen secure website (https)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Speaker button is on and then Bluetooth is also on and then check your speaker name on Bluetooth settings after that click the button where your speaker name apper and then pair it.

What according to you makes you a good candidate for customer service or technical support job?

In my view customer service skills are very important. You must be able to empathize with people and address needs. Good communication is crucial,
Technical skills are more important because, without in-depth knowledge of the hardware and software, you won't be able to efficiently do your job."

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |