Subject: Tech Support Candidate - Anshul Raj
From: Anshul Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 09:11:00 -0500

| | Tech Support Test

Name | Anshul Raj
E-mail | [email-masked]
Phone Number | (91) 8279741475
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure your internet connection is good
Refresh the page
Make sure Java script is enabled
Clear your cache and cookies
Make sure web browser is up to date
Restart your web browser
Try a different web browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings app
Turn on Bluetooth toggle switch
Select Bluetooth to view options
Select pair new device to place the Bluetooth device in pairing mode
Select pair

What according to you makes you a good candidate for customer service or technical support job?

Essentially the 3 important qualities of customer service executives are professionalism,Patience and people first attitude.
And I have all the 3 qualities
I have enough technical knowledge because I am from technical background as I have completed my B.tech in electronics and communication.
That’s why I think I am suitable for this profile

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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