Subject: Tech Support Candidate - Rahul Singh Chauhan Rahul
From: Rahul Singh Chauhan Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 08:46:53 -0500

| | Tech Support Test

Name | Rahul Singh Chauhan Rahul
E-mail | [email-masked]
Phone Number | (91) 9953983320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Fatehpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Non voice process by smart assist software.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tfth | Associate | 26 January 2021 | 25000
Previous Employer 1 | Techmahindra | Associate | 23 December 2019 | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Restart my Device.
2-Make sure internet connection Works.
3-Check if the website is Down for Everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Go to settings
2-Tap the Bluetooth option
3-Turn on Bluetooth
4-A list of available device will appear
5-If your speaker is not listed press the button on your speaker that makes it discoverable-it's often a button with a Bluetooth symbol on it.
6- on your mobile select your speaker and that's it.You are connected.

What according to you makes you a good candidate for customer service or technical support job? | I decided to go into technical support because I have been fascinated by technology all my life,and I also love working with the people.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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