Subject: Tech Support Candidate - Anand Kumar
From: Anand Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 08:33:02 -0500

| | Tech Support Test

Name | Anand Kumar
E-mail | [email-masked]
Phone Number | (+91) 8667660675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | CS Associate | 10-01-2021 | 23000
Previous Employer 1 | Javnic solution | GIS Engineer | 19-04-2020 | 10000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check internet is working or not if internet is working I will try to open a new tab and different website if it still not working try other browsers or I will clear the cookies and cache in browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to turn on the Bluetooth of phone then long press the Bluetooth button of the speaker after that I need to accept to connect to phone.
What according to you makes you a good candidate for customer service or technical support job? | I worked in Amazon as a customer support associate and I really enjoyed to help the people to solve their problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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