Subject: Tech Support Candidate - Divya Gupta
From: Divya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 08:17:59 -0500

| | Tech Support Test

Name | Divya Gupta
E-mail | [email-masked]
Phone Number | (0141) 8114458112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Alwar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Technical Support Executive | 11/07/2019 | 21
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, try to refresh.
Or else, try to open the website on another server.
Try to find out the meaning of error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth of mobile phone and connect it with speaker.
What according to you makes you a good candidate for customer service or technical support job? | As I have experience in the same profile I know how to handle the customers and situation. I can also handle the panic situation in a easy manner. As well as I also willing to learn new things and believe in team work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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