Subject: Tech Support Candidate - KRITI SARDANA
From: KRITI SARDANA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 07:53:38 -0500

| | Tech Support Test

Name | KRITI SARDANA
E-mail | [email-masked]
Phone Number | (+91) 9818338919
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi(Preet Vihar)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
HTMl, Mysql,Microsoft Word, Microsoft Powerpoint,Adobe,MS Excel,MS Suite

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Fresher | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, As a computer user I would try to identify the cause of troubleshooting. It may be because of the bugs. Clearing the history might help primarily because some sites store data in the form of cookies. Clearing the history will restore the default settings, if it works, then it will be fine, if not, then I will switch to another browser such as Google Chrome, Mozilla Firefix or Opera and I would be able to open the website(www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

To connect a Bluetooth speaker to your mobile phone; there are some steps that are listed below.
Step 1- On your Android device; swipe down and Tap on the option of Bluetooth; if the option of Bluetooth is not there; then go to Settings App and click on Bluetooth. Simultaneously, Turn On the Bluetooth Speaker as well.
Step 2- Turn Bluetooth On.
Step 3- Tap on 'Available Devices'. This option will show the Bluetooth devices available nearby.
Step 4- Select the Bluetooth Speaker name and click on it. It will be paired.
Step 5- Now you can access it by playing songs and many more.

What according to you makes you a good candidate for customer service or technical support job? | According to me; the knowledge of technical assistance that I got in my Standard 11th and 12th and the passion for resolving troubleshooting problems either in Hardware or in Software makes me a good candidate for a customer service or technical support job. It will also help me to give a new start to my career.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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