Subject: Tech Support Candidate - Ajay Kumar Jha
From: Ajay Kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 26 Feb 2021 06:38:48 -0500

| | Tech Support Test

Name | Ajay Kumar Jha
E-mail | [email-masked]
Phone Number | (91) 9972173563
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ad2pro Media Solutions | Sr CSE | 30.06.2020 | 42000
Previous Employer 2 | Convergys | SR TSO | 14.11.2014 | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the pc is connected to the internet
2. Open a new tab and check to see if you can load another website like google.com
3. If you can open another site, clear cookies and cache
4. If you can't open another site, then try another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth .
3. Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.
5.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customers and willingness to help them by providing the correct resolution or information is very important. Maintaining professional relationship with the customers, good communication skills and going the extra mile to help
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |